Privacy Policy.
Your privacy matters to us. This Privacy Policy explains how Biohacker Solutions LLC collects, uses, discloses, and safeguards your information when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.
Information You Provide
- —Account Data: Name, email address, password, and account preferences when you create an account
- —Order Data: Shipping address, billing address, phone number, and order history when you make a purchase
- —Communication Data: Messages, inquiries, and feedback you send to us through contact forms or email
- —Verification Data: Professional credentials or institutional affiliation when purchasing research products
Automatically Collected Information
- —Device information (browser type, operating system, device identifiers)
- —Log data (IP address, access times, pages viewed, referring URL)
- —Usage data (browsing behavior, product interactions, search queries)
- —Location data (general geographic location derived from IP address)
How We Use Information
We use the information we collect for the following purposes:
- —Process and fulfill your orders, including payment processing, shipping, and order confirmation
- —Create and manage your account and provide customer support
- —Verify eligibility for the purchase of research products
- —Send transactional communications such as order updates, shipping notifications, and receipts
- —Send promotional communications (with your consent), including product updates and newsletters
- —Improve our Site, products, and services through analytics and usage patterns
- —Detect, prevent, and address fraud, unauthorized access, and other illegal activities
- —Comply with legal obligations and enforce our Terms of Service
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our Site. Cookies are small data files placed on your device that help us improve your experience.
Essential Cookies
Required for the Site to function properly. These include session cookies for authentication, cart persistence, and security tokens. Cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with the Site by collecting anonymous usage data. Used to improve site performance and user experience.
Functional Cookies
Remember your preferences and settings (language, region, display preferences) to provide a personalized experience.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site, including the ability to make purchases.
Third-Party Services
We share your information with third-party service providers only as necessary to fulfill orders and operate the Services. We do not sell your personal information.
Payment Processors
We use Stripe for credit and debit card payment processing. Stripe collects and processes your payment information in accordance with their Privacy Policy. We do not store your full credit card number on our servers.
We use BTCPay Server for cryptocurrency payment processing. BTCPay is a self-hosted, open-source solution. Bitcoin transaction data is recorded on the public blockchain. We do not have access to your wallet private keys.
Other Service Providers
- —Shipping carriers for order fulfillment and delivery tracking
- —Email services for transactional and marketing communications
- —Analytics providers for site performance monitoring and improvement
- —Cloud infrastructure for hosting and data storage
Each third-party provider is contractually obligated to protect your information and may only use it to perform services on our behalf.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- —TLS/SSL encryption for all data transmitted between your browser and our servers
- —Encrypted storage of sensitive data at rest
- —Regular security audits and vulnerability assessments
- —Access controls and authentication requirements for personnel handling personal data
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at the address below. We will respond to your request within 30 days. We may request verification of your identity before processing your request.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Biohacker Solutions LLC
1200 Innovation Drive, Suite 400
Wilmington, DE 19801
EMAIL privacy@biohackersolutions.com
DPO dpo@biohackersolutions.com